Integrating Service Level Agreements

Ron Ben-Natan и John Lee

Тип: PDF книга

Жанр: Зарубежная компьютерная литература

Язык: на английском языке

Издательство: John Wiley & Sons Limited

Дата публикации: 25.04.2024

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О книге: Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today′s volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies